As a courtesy, Pistachio sends email, text, and phone reminders prior to your reservation. We will need to cancel your appointment if we do not receive your confirmation 24-hours prior to your visit, so we that don’t miss the opportunity to fill that appointment time with guests on our waiting list.
“No–Show” appointments will incur a charge equal to 50% of the booked menu service price. Please note, if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply.
While this fee cannot be refunded, those wishing to reschedule a future service can apply this amount as a deposit towards their next visit. You must contact us within 48-hours to reschedule in order to keep your deposit.
New services that require more than two hours to complete (for example: balayage, double-process color, color corrections, perms, etc.), require a 50% deposit.
A credit card is required to schedule an appointment.
A complimentary consultation is required prior to reserving a color correction appointment. Virtual consultations are available upon request.
In the unlikely event that you are not satisfied with your Aveda products, you are welcome to return your lightly used products for an exchange or refund within 30 days of the original purchase with a valid receipt. We do not accept returns or exchanges of styling tools (even if unused), due to CA State Board Health Standards.
All services are guaranteed up to 7 days from your original service, with the use of AVEDA product recommendations needed to maintain your desired look. In the event that you are unhappy with the results of your service, we will invite you in for a consultation to determine what adjustments are needed to achieve the original consulted look with another appointment.
Please contact us if you have any questions or concerns.
We sincerely appreciate your understanding and cooperation.